Q&A: Brock Miller, Product Engineer

We were able to setup a quick Question & Answer (Q&A) session with Brock Miller, Product Engineer at New Age Industrial. We picked his brain about some of our burning questions , like how we customize products and the important role Engineering plays in the flexible manufacturing process.

What types of products do people customize?

A variety of items from small supply boxes on carts to the complete cart or rack.

What are the advantages of customizing products vs purchasing standard catalog items?

To make the item better fit your operation and get the best return out of your investment. When we design a product for a customer, we try to put ourselves in the users shoes. What will help that user do their job better and be more efficient?

How is engineering involved in the customization process?

The amount of involvement varies depending on the complexity of the customization. From the start, we try to round up as much information as possible, down to the finest details of how the item is being used. So when we come back with the design, the customer can see themselves using it and improving their operation.

Does it take a long time to customize a product? Is it easy?

We try to make the process quick and easy for the customer by gathering all the proper information up front, then going to work behind the scenes to make it a reality.

What’s the coolest product you have ever designed?

There have been so many that were fun and exciting. It is hard to choose! I guess I would choose the put wall system that had 20 pick/put bins on the cart and a parking module for the cart. It had a pick-to-light system to guide the user to put the item in the correct cart bin.

If someone wants to customize a product, how do they get started?

They should feel free to reach out to our sales or engineering team with an idea at any time via. E-mail, phone, website, or carrier pigeon! (He’s got jokes! 😜)

It’s easy to customize products with us. Simply visit the Customization Page in the About Us Section of our website and click on the “Get a Custom Quote” button. Then just answer a few brief questions and add a sketch if you have one. Then you can submit the request, and our team will follow-up with you as soon as they can.

New Age Industrial is the leading aluminum extruder and fabricator of storage and transportation equipment in the United States. We use a Flexible Manufacturing Process to design and build heavy-duty yet lightweight aluminum products that can be customized to fit your exact needs, completely stress-free. Our unmatched versatility in product design and in-house team of experts make New Age Industrial the Top Choice for material handling and food service equipment. Our products are Proudly Made in the USA!